Shipping information
Our shipping companies
Our shipping partner is DHL for all national and international parcels and bulky goods.
Benefit from the speed and reliability of our shipping partner DHL.
Within Germany, your order will be delivered directly to your home within 2-4 working days.
Shipping to packing stations or post offices as delivery address is possible (Germany only).
Please include your personal postal number in the delivery address.
Oversized items are shipped by a forwarding agent. We work together with the forwarding companies Schenker and Kühne & Nagel.
Shipment tracking
You will automatically receive the tracking number from us by email once your order has been processed. You can use this tracking number to view the current shipment status online on the website of the respective shipping service provider.
If you have consented to the forwarding of your e-mail address to the shipping service provider when completing your order, you will also receive a shipment notification and status information on shipment delivery by e-mail from the selected shipping service provider.
For international deliveries within the European Union, we also recommend that you provide a telephone number.
For forwarding deliveries, it is mandatory to provide a telephone number and transmit it to the shipping service provider to notify a delivery date.
You can also view the shipment number with tracking link in the order overview in your customer account (not available for orders with a guest account or express/direct purchase without a customer account).
Status of my order
You can view the current processing status of your order under “My account” in the “My orders” section. This option is not available for guest orders or Express Checkout without creating a customer account.
Why did I receive different orders in one package?
In order to deliver your items in the fastest and most environmentally friendly way, we sometimes bundle different orders into one package. To check if your orders have been bundled, please check your delivery confirmation or log in to your account on the website. You can also recognize a bundled order by the fact that more than one delivery bill is included in the package.
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